Frequently Asked Questions

Hi Paji FAQ – Frequently Asked Questions with Detailed Answers

Everything you need to know about using hi paji — accounts, bonuses, KYC, betting, and payments — all answered on this FAQ page in plain, simple English.

Showing 7 questions in total

Account Security

Enabling two-factor authentication (2FA) on hi paji is simple. Once active, logging in requires both your password and an OTP sent to your mobile — so even if someone knows your password, they won't be able to access your account.

1
Log in to hi paji and click the profile icon in the top right corner.
2
Select "Account Settings" or "Security Settings".
3
Find the "Two-Factor Authentication" option and click the "Enable" button.
4
A verification code will be sent to your registered mobile number — use it to confirm.
5
From now on, you'll receive an OTP on your mobile at every login — just enter it to access your account.
Note: If 2FA is active, it's best not to change your mobile number. If you need to, notify support first. hi paji will never ask for your OTP via SMS or phone call.

Responsible Gambling

Yes, hi paji offers responsible gaming tools that you can enable directly from your profile to manage your spending budget and playing time.

Tool NameHow toWhere to Find It
Deposit LimitSet daily/weekly/monthly deposit limitsProfile → Settings → Deposit Limit
Bet LimitSet a maximum bet amount within a specified time periodProfile → Settings → Bet Limit
Session Time LimitSet how long you want to play each dayProfile → Settings → Session Limit
Cooling OffTemporary break of 1 week to 1 monthProfile → Security → Break
Self-ExclusionAccount closure from 6 months to permanentProfile → Security → Exclusion
Please note: Limit decreases take effect immediately, but increases require a 24-hour waiting period. To learn more, Responsible Gaming Page view.

App & Download

Hi paji has separate apps for both Android and iOS. While it may not be available directly on the Google Play Store, you can easily download it from hi paji's official website.

Steps to Install on Android:
1
on the hi paji website Download Pagego to.
2
Tap the "Download Android APK" button and the file will start downloading.
3
Go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps".
4
Tap the downloaded APK file and select "Install".
5
Once installed, open the app and log in — you're all set.
iOS (iPhone/iPad) Installation:
1
Visit hi paji's download page to find the iOS link — it'll take you straight to the App Store.
2
Tap "Get" or "Download" — confirm with your Apple ID.
3
Once installation is complete, tap the icon and log in.
Benefits: The app offers fingerprint login, push notifications, and faster loading — and it's completely free.

Bonus

The hi paji welcome bonus is the biggest opportunity for new members. After registration, the bonus is credited automatically on your very first deposit.

Welcome Bonus Details:
Bonus RateUp to 300%
Maximum Bonus৳ 2,000
Minimum Deposit৳ 500
Wagering Requirement10x the bonus
When You Receive the BonusAutomatically credited right after deposit
Duration30 days
1
on hi paji Registration Complete.
2
Log in and go to "Deposit" — make a minimum deposit of ৳500 via Mobile Pay or Nagad.
3
The bonus will be added to your wallet automatically — no separate code required.
4
Once the wagering requirement is met, you can withdraw from your bonus.
Please note: The welcome bonus can only be claimed once per account. For full bonus terms and conditions, on the Bonus Page receive.

KYC Verification

KYC (Know Your Customer) verification is mandatory before your first withdrawal on hi paji. It keeps your account secure and helps prevent fraud.

National ID Card (NID)
Clear photos of both the front and back — the easiest and most widely accepted form of ID.
Passport
A clear photo of the main information page. Acceptable if you don't have an NID.
Driving License
Accepted as an alternative form of ID.
Selfie Verification
In some cases, you may be asked to submit a photo of yourself holding your ID document.
Verification time: typically 2–24 hours
Completely Free
Blurry images may cause delays
Tips: Complete your KYC as early as possible — rushing through it at the time of your first withdrawal only wastes time. Get it done right after registration.

Cricket Betting

Cricket betting is the most popular sport on hi paji. You can bet on IPL, BPL, Test, ODI, and T20 matches. Here's a step-by-step guide:

1
Log in, go to the "Sports" section, and select "Cricket".
2
Browse the upcoming or ongoing match list and click on your preferred match.
3
Browse the betting markets — click on the odds for your preferred market.
4
Enter your stake in the bet slip on the right.
5
Review your potential winnings, then tap the "Confirm Bet" button.
Popular Cricket Markets:
Match Winner Toss Winner Innings Runs Over/Under Runs at First Wicket Top Run Scorer Top Wicket-Taker Man of the Match Live In-Play Bets
Tips: In live betting, odds change with every ball. They fluctuate the most during the powerplay and final overs — bet carefully.

Referral Bonus

Yes! With hi paji's referral program, both you and your friend receive a bonus when they sign up through your link — a great opportunity that many people don't know about.

Get Referral Code
Log in and go to the "Referral" or "Refer a Friend" section. You'll find your unique referral code and link there.
Share Code with a Friend
When your friend registers using your code, the system will link them to your account automatically.
Claim Bonus
Once your friend makes their first deposit, a referral bonus will be credited to your account.
Your Referral Gets: A bonus as part of their deposit
Your Friend Gets: An extra welcome bonus
Unlimited referrals allowed
Details: To find out the exact amount and terms of the referral bonus, Bonus Page Check it out. If you're late claiming your bonus, Help Center contact us.
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Why read the hi paji FAQ?

Hi paji users ask a wide range of questions every day — from creating an account and making withdrawals to claiming bonuses and placing cricket bets. This FAQ page is here so you don't have to contact support every time.

Hi paji's FAQ gives you straight, no-nonsense answers — no beating around the bush. Each answer includes specific steps, amounts, and timeframes so you can make informed decisions.

Hi paji's FAQ is especially helpful for new players. Once you've registered, complete your KYC first, claim your welcome bonus, and start betting on your favourite games. If you run into any issues, check this FAQ page first — you'll find answers to most questions right here.

If you can't find it here: hi paji's Help Center or email us directly at support@hipaji.com. Live Chat support is also available 24/7.
Learn more about hi paji
Find the information you need from the sections below
Bonuses & Promotions
Welcome bonus, reload, cashback, and referral — find the full terms and conditions for every bonus in one place.
Financial Transactions
Everything you need to know about deposits, withdrawals, Mobile Pay/Nagad methods, and transaction timeframes.
Betting Guide
A complete guide to betting on cricket, football, and other sports — from start to finish.
App Download
Download the hi paji app for Android & iOS — with fingerprint login and push notifications.
Responsible Gambling
Learn more about deposit limits, self-exclusion, and responsible gaming tools.
Help Center
If you can't find your answer in the FAQ, reach out to us directly via live chat, email, or phone for support in Bengali.
Can't find your answer in the FAQ? Contact us directly
hi paji's support team is available 24/7 to help you in Bengali
Live Chat
Click the chat button at the bottom right of any page on the site. Average response time is 2 minutes.
24/7 Support
Email Support
Send a detailed description of your issue to support@hipaji.com. You'll typically receive a response within 2–6 hours.
Response within 2–6 hours
Help Center
Visit the Help Centre page for detailed guides, video tutorials, and step-by-step assistance.
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